The Patient Care Partnership
Our goal at Hunt Regional Medical Center at Greenville and Presbyterian
of Commerce is to give you and your family the same care and attention
we would want for our families and ourselves.
The information below explains how you can expect
to be treated during your hospital stay. It also covers what we
need you to do to help us care for you.
If you do not understand any of the information, please
ask your doctor or nurse to clarify it for you.
During your stay you can expect:
High quality hospital care
- You have a right to know the identity of nurses, doctors, and
others involved in your care.
- You have a right to know if any of your caregivers are students,
residents, or other trainees.
- Tell your caregivers if you have concerns about your care.
- Tell your caregivers if you are in pain.
A clean and safe environment
- You have a right to be safe during your hospital stay.
- We use special procedures to avoid mistakes in your care.
- We use special procedures to keep you free from abuse or neglect.
- If anything unexpected happens during your stay, you will be
told what happened.
- Any resulting changes in your care will be discussed with you.
Involvement in your care
Discuss your medical condition with your physician to make choices
about appropriate treatment.
To make informed decisions with your doctor you need to understand:
- The benefits and risks of each treatment
- If your treatment is experimental or part of a research study
- What is a reasonable expected outcome from your treatment
- Any long-term effects a treatment may have on your quality of
- What you and your family will need to do after you leave the
- The financial consequences of using services not covered by
your insurance or provided by out-of-network providers
Discuss your treatment plan
- When you enter the hospital, you will sign a general consent
- You may be asked to confirm in writing that you understand what
is planned and that you agree to the treatment.
- You have a right to refuse treatment. Your doctor will explain
the consequences of refusing recommended treatment.
- You have a right to decide if you want to participate in a research
Your caregivers will need to know about:
- Past illnesses, surgeries, or hospital stays
- Past allergic reactions
- Any medicines or dietary supplements (such as vitamins and herbs)
you are taking
- Any network or admission requirements under your health plan
Tell us about your health care goals and values
- Make sure your doctor, your family, and your healthcare team
know your wishes about the goals of your treatment.
- Make sure they know about personal values that impact your treatment.
- Make sure they know about any spiritual beliefs that are important
to your well-being.
Tell us who should make decisions when you cannot.
- Your doctor, your family, and your care team need copies of
the signed paperwork if:
- You have designated a health care power of attorney
- You have made a "living will"
- You have signed an advance directive
- Counselors, chaplains and others are available to help you and
your family make difficult decisions
Protection of your privacy
- We respect the confidential relationship you have with your
doctors and other caregivers.
- Hospital operating policies and state and federal laws protect
the privacy of your medical information.
- You will receive a Notice of Medical Privacy
that describes the way the hospital uses, safeguards, and discloses
- You have the right to obtain a copy of the records of your care.
Help when leaving the hospital
- The success of your treatment may depend on your efforts to
follow medication, diet, and therapy plans.
- Your family may need to help care for you at home.
- We will help you identify sources of follow-up care.
- You have a right to know if the hospital has a financial interest
in any of the recommended resources.
- If you agree to sharing your medical information with follow-up
services, we will coordinate our activities with your outpatient
- You have the right to receive information about the care you
will need when you return home.
- You have the right to receive training, if needed for your self-care
when you leave the hospital.
Help with your bill and filing insurance claims
- Our staff will file claims for you with health care insurers,
Medicaid, and Medicare.
- Our staff will provide necessary documentation for your doctor.
- Contact our business office if you don't understand your hospital
bill or have questions about it.
- If you need help understanding your health plan or insurance
coverage, contact your health benefits manager or insurance company
- If you do not have health coverage, we will try to help you
find financial help or make other arrangements.
- You will need to help us collect needed information and other
requirements to obtain coverage or assistance.
& Visitor Information Community
Hunt Regional Healthcare
with Baylor Health Care System
but not controlled
by BHCS or its subsidiaries or community medical centers
4215 Joe Ramsey Blvd.
Copyright © 1998-
Greenville, Texas 75401
All rights reserved